In daily consumption, some of the original simple and fast services, but now consumers need to pay attention to the public number, download app to achieve. In some malls, no app cars can be pushed, invoices cannot be issued, some posters can be used to promote the use of app payments can \"do not line up \", some restaurants need consumers to pay attention to the restaurant public number to let consumers see the updated, more complete menu. Not only do they violate the legitimate rights of consumers, but consumers who are not good at using smartphones or are reluctant to download new apps, especially the elderly, are also facing consumer barriers.
《 The Law on the Protection of the Rights and Interests of Consumers provides that consumers have the right to choose their own goods or services. A consumer shall have the right to choose the type of goods or services provided on its own, to choose the type of goods or services, to purchase or not to purchase any kind of goods or services on its own, to accept or not to accept any kind of services. Obviously, mandatory or disguised mandatory download app is a violation of consumer rights.
More notably, the move could also raise payment security issues. Some older people who weren't going to use electronic payments because they had to use a shopping cart had to open an electronic payment, but that could put a security risk on the next consumption. No matter what purpose, by binding app consumption or binding WeChat public number consumption, will bring information security and financial security risks to the parties. On this level, the business practices are really skewed.
More seriously, some businesses need customers to scan the code to pay attention to the public number, to issue electronic invoices, obviously infringed the legitimate rights and interests of consumers, in the law. The Law of China on the Protection of Consumer Rights and Interests and the Measures of the People's Republic of China on the Administration of Invoices clearly stipulate that consumers must issue purchase vouchers such as invoices. It can be seen that providing invoices is a mandatory obligation of taxpayers, and obtaining invoices is a legitimate right of consumers.
Avoid bundling app consumption, on the one hand, merchants should abide by the law and good faith operation. Mandatory consumers to install app or pay attention to WeChat public number, its purpose is no more than to retain consumers, as well as push advertising, but the premise is to respect the choice of consumers, to avoid inconvenience to consumers and security risks. After all, certain coercive, domineering means will only let the consumer feel disgusted, even if can obtain the download or the temporary attention, also cannot escape the consumer's abandonment, also is not good for the store business.
On the other hand, market regulators should pay attention to such phenomena, and urge and supervise merchants to act within the legal framework. As mentioned above, the act of not downloading app without invoice is not only unsubstantiated, but also illegal. In accordance with the Measures on the Administration of Invoices, the tax authorities may impose a fine of not more than 10,000 yuan (RMB 10,000) if the invoice is issued. Relevant functional departments to the regular law violations of the sword, thoroughly eliminate such phenomena. (Yang Yulong)